Customer Service Representative - State Farm Agent Team Member
Full Time • Baltimore, MD
ROLE DESCRIPTION:
Looking to take your career to the next level? This great opportunity is ideal for an exceptional customer service representative, and problem solver, skilled in working with new and existing customer to create an exceptional client experience. Seeking a detail oriented, service expert, with a desire to help people, will make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
If you are the ideal customer-focused and empathetic team member we are searching for, we look forward to speaking with you.
RESPONSIBILITIES:
RESPONSIBILITIES:
- Answer customer inquiries and provide policy information.
- Resolve customer concerns.
- Maintain accurate records of customer interactions.
- Maintain and process payments
QUALIFICATIONS:
- Strong communication and interpersonal skills.
- Detail-oriented and able to multitask.
- Previous customer service experience preferred.
- Licensed or willing to become licensed
- Bilingual Spanish preferred but not required
Compensation: $25,000.00 - $35,000.00 per year
My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Baltimore, MD and help customers with their insurance and financial services needs, including:
- Auto insurance
- Home insurance
- Life insurance
- Retirement planning
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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Make a difference in your community every day
Gain confidence and grow your career
Join a fun and flexible workspace with a growing team